Refund Policy

At HelloWeb Solutions Limited, our commitment is to provide top-notch web development and solutions tailored to meet your unique requirements. We aim for your complete satisfaction, and we understand that circumstances may arise that necessitate a refund. Please take a moment to review our refund policy:

1. Refund Eligibility:

  • Refund requests are considered for services that have not been initiated or completed.
  • Customized solutions and services with explicit client approval may be exempt from full refunds.

2. Refund Process:

  • To initiate a refund, please contact our customer support team at [email protected] within 3 days from the date of service delivery.
  • Clearly state the reason for your refund request, providing any relevant details or documentation.

3. Evaluation and Approval:

  • Our team will thoroughly review your refund request to assess eligibility.
  • Approval is contingent upon the fulfillment of our refund criteria, and we reserve the right to deny requests that do not meet these criteria.

4. Refund Timeframe:

  • Once approved, refunds will be processed within 7-10 working days.
  • Please note that processing times may vary depending on your payment method and financial institution.

5. Non-Refundable Items:

  • Domain registration fees, third-party service charges, and any expenses incurred on your behalf are non-refundable.

6. Communication:

  • We are committed to transparent and open communication throughout the refund process.
  • You will be notified of the status of your refund request promptly.

7. Contact Information:

Note:

  • HelloWeb Solutions Limited reserves the right to update or modify this refund policy at any time. Changes will be effective immediately and will be communicated through our website.

Thank you for choosing HelloWeb Solutions Limited. We value your trust and look forward to providing exceptional web solutions and services.